Clear, Fair, and Straightforward

If you decide to cancel your project before any work has started, you are eligible for a full refund of the amount paid.

If work has already begun, any refund will be based on the portion of the project that has not yet been completed.

Fees relating to work that has already been completed, delivered, or approved are non-refundable.

Some projects may require payments to third-party platforms, services, or providers on your behalf. These may include:

• ISBN purchases
• Publishing or distribution platform fees
• Advertising and paid media placements
• Printing or production costs
• Stock images, fonts, or other licensed assets
• Other third-party services approved as part of your project

Any third-party costs that have already been paid or committed on your behalf are non-refundable, as these payments cannot be recovered by Vincent Media.

Our services are designed to improve your book's presentation, visibility, positioning, and reach. However, we do not guarantee specific sales figures, rankings, reviews, downloads, followers, or other performance outcomes.

For this reason, refunds are not issued based solely on sales performance, Amazon rankings, review numbers, advertising results, or other market outcomes.

Your satisfaction matters to us.

If you are unhappy with a deliverable or believe something does not meet the agreed project scope, please contact us before requesting a refund. In many cases, we can revise, correct, or improve the work at no additional cost, provided the requested changes fall within the original scope of the project.

Our goal is to resolve concerns fairly and make sure the final work meets the agreed expectations.

To request a refund, email info@vincentmedial.com with:

• Your name
• Project name or service
• Date of purchase
• Reason for the refund request

We will review your request and respond within 5 business days.

We believe good business starts with clear expectations.

Before beginning your project, we will communicate the scope of work, deliverables, and applicable costs so you understand exactly what you are paying for.

If you have questions about this policy or your specific project, please contact our team before work begins.